What can I expect during my appointment?
To protect your health and safety, and that of our staff, we are using curbside appointments. We currently offer our full spectrum of services, including vaccinations, puppy and kitten exams, spays and neuters, surgery, dental cleanings, and routine and urgent care. We also offer touch-free payment. In an effort to reduce COVID-19 transmission, please follow these measures for your appointment and prescription refills:
1.) When you arrive for your appointment, please remain in your vehicle and call our office at 651-452-5156 to let us know you have arrived.
2.) A technician will check you in over the phone and ask you about your pet's symptoms.
3.) A technician wearing a mask will go out to your vehicle to pick up your pet. Pets must be on a leash or in a pet carrier. Remain in your car and do not enter the clinic.
4.) The doctor will perform the exam inside the clinic. They will call you in your vehicle to discuss the exam findings and a treatment plan.
5.) When any treatments and veterinary care have been completed, a technician will call you in your vehicle to let you know. At this time, please be prepared to make your payment via phone.
6.) A technician will return your pet to you at your vehicle, along with any medications, food, or supplies.
7.) Where appropriate, please wear a mask and practice safe social distancing.
8.) If you or a family member have COVID-19 symptoms or a positive test result, or have recently traveled to a hot spot area, please reschedule your appointment for 2 weeks.
* If you need to return later to the clinic for medication refills, prescription food, or supplies, please call in advance. Your order and payment will be processed via phone. When you pick up your pre-paid order, please either enter the clinic and remain at the check-in station, or call us from your vehicle and we will bring your order to you. To reduce exposure, please do not stop by without calling first. To minimize contact, you may also order prescription food online for shipping to your home.
1.) When you arrive for your appointment, please remain in your vehicle and call our office at 651-452-5156 to let us know you have arrived.
2.) A technician will check you in over the phone and ask you about your pet's symptoms.
3.) A technician wearing a mask will go out to your vehicle to pick up your pet. Pets must be on a leash or in a pet carrier. Remain in your car and do not enter the clinic.
4.) The doctor will perform the exam inside the clinic. They will call you in your vehicle to discuss the exam findings and a treatment plan.
5.) When any treatments and veterinary care have been completed, a technician will call you in your vehicle to let you know. At this time, please be prepared to make your payment via phone.
6.) A technician will return your pet to you at your vehicle, along with any medications, food, or supplies.
7.) Where appropriate, please wear a mask and practice safe social distancing.
8.) If you or a family member have COVID-19 symptoms or a positive test result, or have recently traveled to a hot spot area, please reschedule your appointment for 2 weeks.
* If you need to return later to the clinic for medication refills, prescription food, or supplies, please call in advance. Your order and payment will be processed via phone. When you pick up your pre-paid order, please either enter the clinic and remain at the check-in station, or call us from your vehicle and we will bring your order to you. To reduce exposure, please do not stop by without calling first. To minimize contact, you may also order prescription food online for shipping to your home.
Working Together To Stay Healthy
As a medical facility, safety is our number one priority. There are some common sense things we can all do to prevent its spread, and help keep safe those who are most at risk. Coronavirus on the increase in Minnesota, so we appreciate your thoughtful actions and awareness.
What Do I Need To Know?
Coronavirus can be easily transmitted. For the protection of our other clients and our staff, please keep the following points in mind:
* If you are experiencing acute respiratory illness, including fever, cough, or shortness of breath, please remain at home and reschedule your appointment.
* If any family member in your household has these symptoms, please remain at home and reschedule your appointment.
* If you have traveled to a hotspot in the past 2 weeks, please reschedule your appointment.
* People over 60 years old and those who are immunocompromised are most at risk. Please limit your exposure to people in at-risk categories.
* Adhere to common sense measures such as regularly washing your hands, covering your cough, and self-quarantine and contact your physician if you experience symptoms.
* If you are experiencing acute respiratory illness, including fever, cough, or shortness of breath, please remain at home and reschedule your appointment.
* If any family member in your household has these symptoms, please remain at home and reschedule your appointment.
* If you have traveled to a hotspot in the past 2 weeks, please reschedule your appointment.
* People over 60 years old and those who are immunocompromised are most at risk. Please limit your exposure to people in at-risk categories.
* Adhere to common sense measures such as regularly washing your hands, covering your cough, and self-quarantine and contact your physician if you experience symptoms.
Is My Pet At Risk?
To date, there is no evidence that cats or dogs can transmit Coronavirus COVID-19 to humans. The Centers For Disease Control (CDC) and the Minnesota Department of Health, and American Veterinary Medical Association (AVMA) are closely monitoring the situation, and if there is any new information we will be sure to pass it along to you.
Coronavirus Resources
CDC Coronavirus Disease Homepage
MN Dept of Health Coronavirus Homepage
AVMA What You Need To Know About Coronavirus
MN Dept of Health COVID-19 Hotline: 651-201-3920
MN Dept of Health Coronavirus Homepage
AVMA What You Need To Know About Coronavirus
MN Dept of Health COVID-19 Hotline: 651-201-3920
